Overall goal of these vocational trainings :
Conflicts, "it’s normal".
They are universal.
but in group
To succeed "for a long time",
involve their management.
think about it "constantly"
Do not confuse conflict and violence.
Since every relationship leads to conflicts
you will learn to
■ see a conflict aproaching
■ know how to manage conflicts
■ extract lessons from it
… because the conflict is one of the engines of progress !
AS CONFLICTS ARE INEVITABLE :
YOU MUST MANAGE THEM
- A CONFLICT IS
■ opposition between persons or entities
■ balance of antagonistic powers, violent
■ the result of a struggle between "competing interests".
… the war … sometimes
… a disaster … often
● How to analyze each one ???
● How to manage the hate ???
- CHARACTERISTICS OF A CONFLICT
A conflict begins with a "conflict situation" before the conflict.
Conflict is emotionally charged
The conflict is
■ a state of contradiction
■ or cons-indications
■ or incompatibilities
These incompatibilities paralyze IT, complicate the work of business, increase costs
● All conflicts have that ???
● What levels of vision ???
- IMPACTS OF CONFLICT
■ it obscures the vision: :
the central subject is forgotten, we look for ways to tear down the opponent
■ it paralyses production :
employees no longer collaborate, they try to protect themselves and to harm
■ it poisons the future :
everyone thinks at a later revenge, which will offset the losses it has suffered
● What impact has priority ???
● What action is mandatory ???
Frequent argument :
it’s the fault of the other one