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Vocational trainings
on Conflicts

Learn to manage
human violence



remember to see
the courses on
"projects"

Overall goal of these vocational trainings :

Conflicts, "it’s normal".
They are universal.



The collaboration

Become effective
but in group

and the risks

To succeed "for a long time",
think about it "constantly"

involve their management.

Do not confuse conflict and violence.

Since every relationship leads to conflicts
you will learn to

■ see a conflict aproaching
■ know how to manage conflicts
■ extract lessons from it

… because the conflict is one of the engines of progress !

AS CONFLICTS ARE INEVITABLE :
YOU MUST MANAGE THEM

_
  1. A CONFLICT IS

    ■ opposition between persons or entities
    ■ balance of antagonistic powers, violent
    ■ the result of a struggle between "competing interests".

      … the war … sometimes
      … a disaster … often


    ● How to analyze each one ???

    ● How to manage the hate ???

  2. CHARACTERISTICS OF A CONFLICT

    A conflict begins with a "conflict situation" before the conflict.

    Conflict is emotionally charged
    ■ agressivity
    ■ anger
    ■ disgust
    ■ frustration
    ■ hate
    ■ mistrust
    ■ fear
    ■ resentment
    ■ sadness
    ■ violence

    The conflict is
    ■ a state of contradiction
    ■ or cons-indications
    ■ or incompatibilities
    These incompatibilities paralyze IT, complicate the work of business, increase costs



    ● All conflicts have that ???

    ● What levels of vision ???
  3. IMPACTS OF CONFLICT

    ■ it obscures the vision: :
    the central subject is forgotten, we look for ways to tear down the opponent

    ■ it paralyses production :
    employees no longer collaborate, they try to protect themselves and to harm

    ■ it poisons the future :
    everyone thinks at a later revenge, which will offset the losses it has suffered



    ● What impact has priority ???

    ● What action is mandatory ???

_
_
_
Frequent argument :
it’s the fault of the other one



The areas of training we give,
in 15 countries :

■ the « ITSM diamond »

This universal amazing diagram
explains everything :
activities, budgets, business, communication, documentation, management, organization, projects, processes, quality, requirements, ressources, roles
CMMI, ITIL, PMO, IS


■ benchmarking

Let us look at each other,
but secretly


■ changes

Mandatory
and complicated


■ client relation

Your clients
should "love you"


■ collaboration

Become effective
but in group


■ communication

Become fluid
but in group


■ conflicts

Signs of life,
therefore must be managed


■ finance

From very simple level
to very complex levels


■ governance

Fluidify, control, optimize, make the management of information systems (and projects) to be more open / transparent / collaborative


■ information systems

IS :
All decisions,
all actions are based on it


■ Information Technology

Methods, architectures, networks
programming
internet, Big Data
(and the projects)


■ leadership

Your job ?
it is obvious !
it is
to "give success to your teams !!! "


■ marketing

Know to seduce, "constantly"


■ organization

Those who succeed, are those
who know "to organize themselves"


■ personal effectiveness

Improve the person
and its results


■ politics

There are
"what we do"
and
"what we make believe"


■ projects

Make your projects
"successful"


■ quality

To succeed "constantly",
improve
"everything, and everybody"


■ risks

To succeed "for a long time",
think about it "constantly"


■ sales

To sell "constantly"
improve "concepts" and "practice"


■ security

Do not confuse « risks »,
and « security »


■ strategy

The major theories,
to lead your business
to success>


■ team management

Become an
« excellent » manager


■ upper management

Become an
« excellent » manager


■ a language in 3 weeks

Become business bilingual,
without magic,
in 3 weeks


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